In a landmark moment for Dubai’s government excellence, **Saeed Mohammed Al Tayer**, MD & CEO of the Dubai Electricity and Water Authority (DEWA), officially hoisted the **Hamdan Bin Mohammed Programme for Government Services flag** for 2025. The ceremony took place at “Al Shera’a,” DEWA’s state-of-the-art new headquarters, marking a significant milestone in the utility provider’s journey toward global leadership.
The event was attended by a high-level delegation from the Executive Council of Dubai, led by **Dr. Hazza Khalfan Al Nuaimi**, Assistant Secretary General for the Excellence and Government Services Sector. As reported by **Business Promotion24**, this crowning achievement is the result of DEWA’s outstanding performance in the “Services 360” policy, reflecting its commitment to delivering proactive, innovative, and digital-first solutions.
### Achieving the “Services 360” Vision
DEWA’s success stems from its ability to exceed the targets set by the **Services 360 agenda**. By achieving 100% of the agenda’s goals, DEWA has effectively unified its service channels and simplified the customer journey. Al Tayer highlighted that this achievement is a direct translation of the vision of Dubai’s wise leadership. He expressed deep gratitude to **Sheikh Hamdan Bin Mohammed Bin Rashid Al Maktoum**, Crown Prince of Dubai and Chairman of the Executive Council, for his unwavering support.
**Business Promotion24** notes that DEWA’s strategy revolves around an integrated framework for customer happiness. By leveraging **Artificial Intelligence (AI)** and advanced data analytics, the organization can anticipate customer needs and provide personalized digital experiences.
### Digital Transformation and Economic Impact
DEWA’s digital prowess is evident in its operational statistics. The organization currently manages over **14 million digital transactions annually**. Through the “Services 360” framework, DEWA improved 22 services and successfully merged 8 others to streamline operations.
These efforts are not just about convenience; they are strategically aligned with:
* **Dubai Economic Agenda (D33):** Boosting Dubai’s position as a global economic hub.
* **Net Zero Carbon 2050 Strategy:** Integrating clean energy initiatives with digital efficiency.
* **Clean Energy Strategy:** Ensuring sustainable growth for the emirate.
### Exceptional Performance Indicators
The hoisting of the Hamdan Bin Mohammed Programme flag is backed by record-breaking performance metrics. Al Tayer shared that DEWA achieved:
* **100%** in service delivery automation and self-service provision.
* **99.6%** in digital adoption across its platforms.
* **98.9%** in the instantaneous happiness index.
* **98.4%** for general trust levels among the public.
* **98%** happiness rating for both people of determination and service partners.
Furthermore, the DEWA call center maintained a **97.5% service quality rating**, ensuring that every customer interaction meets the highest international standards.
### A Future Built on AI and Innovation
As DEWA settles into its new sustainable headquarters, **Al Shera’a**, the focus remains on the future. Al Tayer praised the dedicated work teams at DEWA and the Dubai Model Centre for their collaborative efforts. He confirmed that DEWA will continue to invest heavily in AI to reach new levels of global excellence.
For more updates on Dubai’s infrastructure and government achievements, stay tuned to **Business Promotion24**, your trusted source for business and excellence news in the UAE.
